Multi-Agent WhatsApp Chat
- How to secure sales lead faster?
- How to solve customers problems efficiently?
- How to target the right customer?
- Sales personnel is required to carry 2 phones (personal & private). Company to provide a different phone line and phone for each employee.
- Sales personnel is using personal phone for business transaction. Upon resignation, Company will lose its customer rapport and database.
- Customer might not get immediate response due to the absence of the PIC, eg. the customer service rep is on MC and he/she carries the phone along, the reply will be delayed until the employee resume work.
- Unable to monitor the quality of service provided.
How WAhCRM solution can help?
- Sales personnel to download WahCRM app using his own phone.
- Both personal line and company line will be utilizing the same phone.
- All sales personnel will be using ONLY ONE & SAME company line.
- Business onwer and/or manager to receive enquiries concurrently and assign sales lead accordingly (optional and customizable).
- Resigned staff will be disabled from the company line and sales lead will be transferred to another team member with all previous conversation saved.
- No delay in attending to customer enquiries. In the absence of the PIC, there will be support from team members as all conversations are shared.
- Enquiries and problems from customers will be solved ASAP.
- The shared conversations among all allowed business onwers and/or managers to monitor the quality of their service (optional and customizable).